Macintosh users who have received the training packages claim the materials only include service manuals dating back to the introduction of PowerMacs released last fall.
According to Apple Computer, Inc., the information prepares you to troubleshoot, diagnose, take apart, and service all of the latest products. The training package includes five CDs: Service Training, Service Source 2.5 (11/99), two MacTest Pro Diagnostics CD (PowerMacs and iMacs, and G3s), CD-ROM Test Disc Type 2.01, and a Technician Training CD (covers G4, iMac DV, iBook, Apple Cinema Display, and OS 9). Formerly available only to employees of Apple Authorized Service Providers (AASP), the AppleCare Technician Training is a self-paced CD-tutorial that prepares you to take a series of Apple service certification exams. For a tidy sum of $299, anyone can now sign up for AppleCare Technician Training. 4, 2000, the Mac-involved IT and IS Managers’ and consultants’ world has changed.Īpple opened up its service training to the public for the first time in February 2000. Mac managers and consultants have provided Apple services to their constituency for years without the benefit of specialized Apple-branded training or certification. The Apple community is excited about a new offering, 16 years in the making. Mac managers and consultants have provided Apple services to their constituency for years without the benefit of specialized Apple-branded training or certification, but in February 2000, that all changed. Introducing AppleCare Technician training
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